FAQ

FAQ

You can buy products using defyen.com site by following these 3, quick steps:

  1. Navigate on the product page, click on the size you find the most suitable, and click the button “ADD TO CART”.
  2. Check out your online cart by clicking on the “Bag” option in the top right corner. By doing this step, you’ll be able to see a list of products you ordered.
  3. Click the “CHECKOUT” button to onto the page that requires you to provide personal data before making the payment.

From that point on, all you have to do is provide your personal information, connect to your PayPal account, and you’re done. It’s that simple!

If you are having trouble purchasing a product, feel free to send us an email to help@defyen.com, explaining the issue. We will get to the bottom of the problem, and help you make a purchase.

Well, if you added a product to the cart, you could just remove it from the list, by clicking on the “cart” option in the top right corner and removing the product by clicking on the option “Remove”.

If you already purchased the product, and wish to cancel the order, send us an email at help@defyen.com in no more than 60 minutes since the confirmation email has been delivered to your inbox. In the body of the email, explain that you want to cancel the order, and mention order number. We will do anything in our power to stop your order from shipping. Keep in mind that we can’t cancel the order if it has already been shipped.

If you are not sure which size you should get, all you need to do is click on the product page and choose the option “SIZE CHART”. When looking at a size chart, we advise you to compare the measurements of the product with the clothing pieces you already own, so you know for sure whether the product will fit you or not.

Nothing to worry about. In some, extremely rare, cases, you may not get a confirmation email. The reason is usually a technical issue (e.g., there are a lot of orders, so the server that sends the emails sends them with a bit of delay). Just to be sure, you can send us an email to help@defyen.com, and we’ll let you know whether your order has been received or not.

Before you send us an email, check Spam folder, perhaps the email winded up in there.

Nope. You can only purchase the products using Overclothing.com website. However, you can drop us any question on social media 一 we are more than happy to help!